Frequently Asked Questions

What is the return policy?

Click here to read the Hinkley Outlet return policy.

 

What are the shipping options?

Hinkley Outlet offers free ground shipping on all orders of any dollar value delivered to physical addresses within the 48 contiguous United States.

  • Orders do not ship on Saturday, Sunday or observed holidays
  • Free shipping method will be determined by destination.  Possible shipping carriers include UPS, Fedex and USPS.

 

What are the international taxes, duties, etc. that I have to pay?

At this time, Hinkley Outlet does not offer international shipping.  Please contact your local lighting showroom if there is a Hinkley fixture of interest that you see on the Hinkley Outlet.

 

When will I receive my order?

Depending on location, orders will arrive within 1-5 business days.  

 

What do I do if I never received my order?

Please contact us if you feel your order was not delivered as expected.

 

What do I do if I received a defective order?

Please contact us if you feel your fixture is not working as expected.

 

How do I make changes to an order I’ve already placed?

Most orders ship within 1-2 business days.  Please contact us to explore possible options.  

  • Any additional costs to modify or stop outbound shipments will be customer's responsibility. 

 

Where are you located?

33000 Pin Oak Parkway, Avon Lake, Ohio 44012

 

How do I make sure I order the right size?

Our dedicated lighting professionals are trained to help!  Please contact us and we can assist with sizing the right fixture to your need.

 

Do you offer installation services?

Hinkley Outlet does not directly offer installation services at this time.

 

How do I contact your company for non-Outlet related questions?

Visit us here to get in touch with us!